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Frequently Asked Questions

Whether it’s about how we grow your account, how long it’ll take, or something more technical, we’ve got your back. Explore our FAQ.

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What you should expect

Common questions

SocialStud.io is a social media marketing agency powered by real human beings. As we are not using any kind of third-party applications or harmful software forbidden by Instagram, your profile is safe with us. In addition, we are 100% compliant with Instagram’s terms of use.

We specialize in the most up-to-date Instagram marketing techniques. We start by identifying your perfect audience, which consists of genuine profiles that are likely to follow your profile, engage with your content and even purchase a service or product from you.

 

After identifying your target audience we start engaging with them by following, post liking, and story viewing. Don’t worry, we unfollow these profiles after 3 days, this helps them to stick with your brand.

 

To sum up:

 

Targeting - we find and analyze similar profiles to yours, your competitors.

Following and unfollowing - we follow targeted profiles and after 3 (for followers to stick) days we unfollow them.

Liking - after following the targeted profile we like a few of the most recent posts. By liking we increase the follow back chance and the user might like your own posts back.

Story viewing - after following we also tend to watch users’ stories, which also helps to bring attention and increaseses the follow back chance.

Please allow at least a few days for our team to do their precious work. The first day is mostly used to review your questionnaire details, set up your profile and discuss strategy. Most of our clients see first results after working with us for at least 3 days.

 

Keep in mind that we are not using any kind of automation that could harm your profile, also we are not selling followers, likes, or comments. That is why results take time, organic growth needs momentum that will not happen instantly.

By combining our experience on Instagram marketing and with the help of real people we bring only real results. We help to grow organically, meaning you will get only real followers. Therefore, we are not selling followers, likes, or comments.

Indeed we do. You can outsource your social media brand building and management services to our team. Be sure to contact us before, as we have different pricing for agencies.

 

Some key features:

 

  • Our team will never interact directly with your client.
  • The process of onboarding clients’ profiles goes through the agency.
  • Agency and SocialStud.io work together in order to determine the perfect audience for the client profile.
  • Invoices are sent directly to the agency.

Your account

Our work process

No way, these followers are real people who choose to follow you by themselves because they are interested in your content, your niche and you. After stopping the growth process with us you will not loose your Instagram followers.

In order to log in and perform actions on your behalf we need your Instagram credentials. As we’ll be logging into your profile from a different location you are going to receive a security notification from Instagram. We will let you know before logging into your profile, you will be assured that it is our team logging in.

 

Important notice - stay away from agencies that provide organic growth without logging into your profile. As it means that they are using fake followers to ruin your Instagram profile.

If you need a growth report or any changes to your campaign then communicate with your personal manager, he will respond and adjust quickly and appropriately. Or you can reach out to hello@socialstud.io and someone from our team will help you out.

Of course, we do encourage our clients to use their Instagram profiles as usual. However, your manager is going to perform engagement actions such as following and liking. We would highly recommend that you restrict yourself from excessive liking and following.

 

It is worth mentioning that the more active you are - the easier it is for us to grow your profile. Keep posting regularly and interact with your new followers!

A lot depends on your niche, content output, and goals. For example, if you are in a small niche, want location-based followers, and have poor content, then it is quite possible that no one would want to follow your profile, just because you don’t create value for your potential followers.

 

Also, if your profile was being used on automation or you have bought fake followers in the past, then it is most likely that Instagram has restricted your profile. In that case, it takes much longer to get your trust score back to normal, but it is possible.

 

If your profile is clean then results will be great! Most important thing is that you focus on high-quality content and communicate with your audience.

Quality - posting same repetitive, lacking creativity or bad quality pictures or video.
Frequency - if you are posting around 1 to 5 posts per month then you are not going to get lots of engagement. Our team recommends at least 12 posts per month.
Your profile niche - your brand could simply be the one which doesn't get lots of likes on Instagram, for example, a pest control service.
Other - there are some other factors that could impact your post likes. But fixing quality and frequency will help a lot.

How we manage your subscription

Billing & Subscription

Whenever you feel like canceling your subscription simply contact your personal manager or send an email to hello@socialstud.io. You will get a respond within 24 hours. 

We don’t recommend you to stop working with us, because we are the best at our craft. But if you do decide to cancel your subscription, then we will log out from your profile and issue you a partial refund for the unused time with us.

Sure thing, contact your dedicated account manager or email us at hello@socialstud.io. Someone form our friendly team will help you out with that.

We deeply care about satisfaction of our customers. We will be happy to help you out with any trouble that you are having. Therefore, after the cancelation we are going to refund you for the unused time with us. 

Unfortunately, but we will have to stop working on your profile till you fix the payment issue. Please make sure that you are ready for your next payment, as failed payment could affect your overall growth.

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