These Terms and Conditions (“Terms”) govern your use of socialstud.io, your Socialstud.io account or dashboard, and the Instagram growth management, consulting, reporting and related services we provide (together, the “Services”).
SocialStud.io is a trading name operating under individual activity certificate No. 906730 in Lithuania, with a business address at Čiobiškio g. 33, Vilnius, Lithuania (“SocialStud.io”, “we”, “us”, or “our”).
You can contact us at hello@socialstud.io.
By purchasing a subscription, starting a trial where one is offered, creating an account or using the Services, you agree to these Terms.
You must be at least 18 years old to use the Services. If you order the Services for a company or another person, you confirm that you have authority to do so.
The plan description, checkout page, order confirmation and any written custom proposal form part of your agreement with us. If a specific written offer or order confirmation contains different terms relating to its price, scope or duration, those specific terms apply to that purchase.
1. What Socialstud.io does
Socialstud.io provides a human-managed Instagram growth service.
A growth manager researches relevant audiences and performs agreed engagement activity on your Instagram account.
Depending on your plan and targeting instructions, this may include:
- following and unfollowing relevant accounts;
- liking posts;
- viewing stories;
- researching and reviewing target accounts;
- adjusting targeting;
- monitoring activity; and
- providing reports or growth recommendations.
We do not sell followers, likes or other fabricated engagement. Other Instagram users decide independently whether to view, engage with or follow your account.
The exact Services included in your subscription are shown on the pricing or checkout page and in your order confirmation.
Unless expressly included in your plan, services such as content creation, posting, direct-message management, comment management, influencer outreach or full social media management are not included.
We may adjust activity levels, targeting or timing where reasonably necessary because of account safety, Instagram limits, platform changes, quality control or similar operational reasons. We will not materially reduce the core paid scope of your plan without an appropriate remedy.
2. Results are not guaranteed
Instagram growth depends on many factors outside our control, including your niche, profile, content, audience, account history, location, seasonality and changes made by Instagram.
We therefore do not guarantee any specific number of followers, likes, comments, leads, sales, reach, engagement or revenue.
Any growth ranges, forecasts, case studies, benchmarks or estimated results shown on our website or discussed during onboarding are estimates and not guarantees.
Our responsibility is to provide the agreed Services with reasonable care and skill.
3. Your Instagram account
You keep ownership and control of your Instagram account.
You give us limited and revocable permission to access your account and perform the activity required to provide the Services you purchased.
To provide the Services, we may need information such as your Instagram username, password, two-factor authentication approval, backup code or another available access method.
Access to your account is limited to authorised team members and contractors who need it to provide your Service.
Our handling of Instagram credentials and other personal data is explained in our Privacy Policy.
You should tell us promptly if:
- your Instagram password changes;
- you receive a login or security challenge;
- Instagram limits or blocks account activity;
- you suspect unauthorised account access; or
- anything else happens that could prevent us from providing the Services.
If we cannot access the account because onboarding is incomplete, credentials are incorrect, a login has not been approved or another account issue has not been resolved, we may pause the Services until access is restored.
Customer-caused delays do not automatically extend a billing period or any trial period unless we agree otherwise or applicable law requires it.
When the Services end, our permission to access your Instagram account ends. You may change your password or remove any shared access that was provided to us.
4. Your responsibilities
You agree to:
- provide accurate account, billing and onboarding information;
- own the Instagram account or have permission from its owner to use our Services;
- provide lawful and reasonably clear targeting instructions;
- respond when information or account access is reasonably required;
- use the Services only for lawful purposes; and
- not use the Services for fraud, impersonation, harassment, infringement, spam or other unlawful or abusive activity.
You are responsible for the content, claims, messages, products and offers published through your Instagram account.
You should tell us if another growth provider, automation tool or third party is also accessing or performing activity on the same account. Overlapping activity may cause security checks, action limits or inaccurate reporting.
We may refuse instructions or pause activity that we reasonably believe is unlawful, abusive, deceptive, unsafe or outside the scope of the Services you purchased.
5. Instagram and Meta
Socialstud.io is an independent service.
We are not affiliated with, sponsored by, endorsed by or administered by Instagram, Facebook or Meta.
Instagram is a third-party platform that we do not control. Its features, rules, algorithms, login systems, activity limits and enforcement practices may change at any time.
Account activity may occasionally result in login checks, temporary limits, action blocks or other restrictions imposed by Instagram.
We take reasonable care when providing the Services, but we cannot guarantee that Instagram or Meta will never limit, suspend or otherwise affect an account.
We may pause or adjust activity where we reasonably believe continuing could create unnecessary risk to the account.
6. Prices and billing
The price, currency, billing frequency and Services included in your subscription are shown at checkout.
Subscriptions are billed in advance for each billing period.
Monthly plans are normally billed monthly and annual plans are normally billed annually unless stated otherwise at checkout.
Applicable taxes may be added where required by law.
By purchasing a subscription, you authorise us and our payment provider to charge the payment method you provide for the subscription and any additional Services you separately approve.
If a payment fails, we may retry the payment and pause the Services until the outstanding amount is paid.
7. Automatic renewal
Subscriptions renew automatically at the end of each billing period unless cancelled.
The payment method on file will be charged the applicable renewal price.
We may change subscription prices for future billing periods. If a price increase applies to an existing subscription, we will provide reasonable advance notice.
A price change will not affect a billing period that has already been paid for.
If you do not want to continue at the new price, you can cancel before the new price takes effect.
Plan upgrades may take effect immediately and may be charged on a prorated basis. Unless stated otherwise, downgrades take effect from the next billing period.
8. Trials and promotions
We may offer free trials, discounts or other promotions from time to time.
A trial or promotion applies only where it is specifically shown on the relevant checkout page or offer.
The duration, price after the trial and any other important conditions will be shown before you subscribe.
Where a trial automatically converts into a paid subscription, this will be disclosed at checkout. You can cancel before the trial ends to avoid the first paid subscription charge.
Unless the offer states otherwise, introductory trials and promotions are intended for new customers and may be limited to one per person, business, Instagram account or payment method.
We may refuse or end a trial or promotion where we reasonably identify duplicate sign-ups, fraud, abuse or attempts to repeatedly obtain introductory offers.
9. Cancellation and refunds
You can cancel your subscription at any time through your Socialstud.io dashboard or by contacting hello@socialstud.io.
For a paid subscription, you can choose between:
Cancellation at the end of the current billing period.
Your Services continue until the end of the period you have already paid for. Your subscription will not renew and no refund is issued for that current period.
Immediate cancellation.
Your Services stop when the cancellation takes effect and we refund the unused portion of your current paid billing period.
The unused portion is calculated on a pro-rata basis using the actual subscription price you paid.
Days or portions of the Service that have already been provided are not refundable, and completed billing periods are not refundable.
Duplicate charges, billing errors and other incorrect payments will be corrected where appropriate.
Approved refunds are returned to the original payment method. We normally process them within 5 business days, although your bank or payment provider may take additional time to make the funds available.
Further details are available in our Refund Policy, which forms part of these Terms.
If a specific checkout offer gives you more favourable cancellation or refund rights, that offer applies to that purchase.
Nothing in these Terms or our Refund Policy limits any refund or cancellation right that cannot legally be limited.
10. EU consumer right of withdrawal
If you are a consumer in the European Union or another country with a mandatory cooling-off period, you may have a statutory right to withdraw from a distance contract, generally within 14 days after the contract is concluded.
Where you expressly request that we begin providing the Services before that withdrawal period ends, we may begin work immediately.
If you then exercise your statutory withdrawal right, you may be required to pay only for the proportion of the Service already provided up to the time you withdraw, where permitted by applicable law.
Our regular cancellation and pro-rata refund policy does not limit any more favourable rights you have under mandatory consumer law.
You can exercise your withdrawal right using an online cancellation or withdrawal option made available to you, or by sending an unambiguous request to hello@socialstud.io.
We will confirm the cancellation or withdrawal electronically where required by law.
11. Service pauses and availability
We aim to provide the Services consistently but cannot guarantee uninterrupted availability.
Activity may occasionally be paused or reduced because of:
- Instagram limits, outages or security checks;
- restrictions placed on your Instagram account;
- missing or incorrect account access;
- maintenance or technical problems;
- events outside our reasonable control; or
- other circumstances where continuing activity would create unnecessary risk.
If a material part of your paid Service cannot be provided for reasons within our control, we will use reasonable efforts to fix the issue and, where appropriate, provide an extension, credit, refund or other reasonable remedy.
12. Suspension and termination
We may pause or terminate the Services if you:
- fail to pay an amount properly due;
- materially breach these Terms;
- use the Services unlawfully or abusively;
- provide account access without permission from the account owner;
- engage in fraud or payment abuse;
- create a material security risk; or
- repeatedly prevent us from providing the Services by failing to provide required access or information.
Where appropriate, we will give you an opportunity to resolve the issue before termination.
We may terminate a subscription for operational or business reasons by giving reasonable notice.
If we permanently end a prepaid Service for reasons that are not caused by your material breach, we will refund the unused portion of the prepaid billing period.
13. Payment disputes and chargebacks
If you believe there is a problem with a payment, please contact us first so we can try to resolve it directly.
If a chargeback or payment dispute is opened, we may pause the Services while the dispute is investigated.
We may provide our payment provider, bank or card network with information reasonably necessary to demonstrate the subscription, payment history, cancellation history and Services provided.
Opening a payment dispute does not remove any rights you have under applicable law.
14. Privacy and confidentiality
We process personal data in accordance with our Privacy Policy.
We use reasonable care to protect non-public information you provide to us and use it only for providing the Services, managing your account, meeting legal obligations or other purposes described in the Privacy Policy.
We may use employees and contractors to provide the Services. Anyone given access to customer accounts or confidential information must only use that access for authorised purposes and is subject to appropriate confidentiality obligations.
15. Intellectual property
You retain all rights in your Instagram account, brand, content and materials.
You give us only the limited permission necessary to view and use those materials to provide the Services.
Socialstud.io retains its rights in its website, brand, software, internal systems, methods, templates, training materials, processes and general know-how.
You may use reports and recommendations created specifically for your account for your own personal or business purposes.
You may not copy, scrape, reverse engineer, resell or commercially exploit our website, systems or proprietary materials without permission.
16. Our responsibility
We will provide the Services with reasonable care and skill.
We are not responsible for a specific growth result or for circumstances that are outside our reasonable control.
Consumers
If you use the Services as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for business losses where you purchased the Services as a consumer for personal purposes.
Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded.
Business customers
If you purchase the Services wholly or mainly for business purposes, to the fullest extent permitted by law we are not liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, opportunity, goodwill or expected savings.
Our total liability arising from the Services to a business customer will not exceed the amount paid to us by that customer during the three months immediately before the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
17. Events outside our control
Neither party is responsible for a delay or failure caused by circumstances outside its reasonable control.
This may include major platform or internet outages, government action, natural disasters, widespread hosting or payment-system failures, war, civil disorder or similar events.
We will take reasonable steps to reduce the effect of such an event and resume the Services where possible.
18. Changes to these Terms
We may update these Terms where reasonably necessary because of changes to our Services, law, payment arrangements, security requirements or business operations.
The latest version will always show its effective date at the top.
If a material change affects an active paid subscription, we will provide reasonable notice before it takes effect.
Changes do not remove rights you have already earned.
If you do not agree with a material change, you may cancel before it takes effect.
19. Complaints
If you have a complaint, contact hello@socialstud.io and explain the issue and the outcome you are seeking.
Where Lithuanian consumer law applies, we will consider a written consumer complaint free of charge and provide a reasoned written response within 14 days.
If you are a consumer and we cannot resolve the issue directly, you may have the right to refer the dispute to the State Consumer Rights Protection Authority (VVTAT) in Lithuania.
Nothing in this section prevents you from using another dispute resolution or court procedure available to you under applicable law.
20. Governing law
These Terms are governed by the laws of the Republic of Lithuania.
If you are a consumer, you continue to benefit from any mandatory consumer protection laws that apply in the country where you habitually live.
If you use the Services for business purposes, disputes arising from these Terms or the Services are subject to the courts of Vilnius, Lithuania, unless we agree otherwise in writing.
21. General terms
These Terms, our Privacy Policy, our Refund Policy, the applicable checkout or order confirmation and any written custom proposal together form the agreement between you and Socialstud.io for the Services.
If any provision of these Terms is found unlawful or unenforceable, the rest of the Terms remain in effect.
A delay in enforcing a right does not mean that right has been waived.
We may transfer our rights and obligations as part of a genuine sale, transfer or restructuring of the business, provided this does not reduce any mandatory rights you have.
We may send notices relating to your subscription electronically to the email address associated with your account.
These Terms are written in English. Any translation is provided for convenience unless applicable law requires otherwise.
Optional EU withdrawal notice
If you want to exercise a statutory right of withdrawal, you can cancel through the available online cancellation function or simply email hello@socialstud.io.
You may write:
“I hereby give notice that I withdraw from my contract for Socialstud.io services.”
Please include your name, the email address associated with your subscription and the date of your request.