These Terms and Conditions (the “Terms”) govern access to socialstud.io, any customer account or dashboard, and the Instagram growth management, consulting, reporting, and related services offered under the SocialStud.io name (together, the “Services”).
SocialStud.io is a trading name carrying on individual activity in Lithuania under certificate No. 906730, with a business address at Čiobiškio g. 33, Vilnius, Lithuania (“SocialStud.io”, “we”, “us”, or “our”). You can contact us at hello@socialstud.io.
By starting a trial, purchasing a subscription, creating an account, or using the Services, you agree to these Terms. If you order for a company or another person, you confirm that you have authority to bind them. You must be at least 18 years old to use the Services.
The plan description, checkout page, order confirmation, onboarding form, and any written custom proposal form part of your agreement with us. If a custom proposal or order confirmation conflicts with these Terms, it controls only for the scope, price, and terms stated in that document.
What the Service Does
SocialStud.io provides a human-managed Instagram growth service. A growth manager researches relevant audiences and manually performs agreed engagement actions for your Instagram account. Depending on your plan and onboarding instructions, those actions may include following and unfollowing accounts, liking posts, viewing stories, reviewing target accounts, adjusting targeting, and providing activity reports or strategy recommendations.
We do not sell followers, likes, comments, or other fabricated engagement. Instagram users decide for themselves whether to view, engage with, or follow your account.
The exact Services included in your plan are described on the pricing or checkout page and in your order confirmation. Content creation, posting, direct-message management, comment management, influencer outreach, and full account management are not included unless your selected plan or written proposal expressly includes them.
We may adjust daily activity levels, targeting, or timing where reasonably necessary for account safety, platform limits, quality control, staffing, or changes to Instagram. We will not materially reduce the paid scope of your plan without notifying you and offering a reasonable remedy.
No Guaranteed Growth Outcome
Instagram growth is influenced by factors we do not control, including your niche, profile, content quality and frequency, audience response, account history, location, seasonality, Instagram’s algorithms, and platform enforcement. We do not guarantee any exact number of followers, likes, comments, leads, sales, reach, engagement rate, or revenue.
Any growth range, case study, forecast, benchmark, or estimated result shown on our website or shared during onboarding is an estimate, not a promise. Past results do not guarantee future results. Our obligation is to provide the agreed Services with reasonable care and skill, not to guarantee a particular business result.
Your Instagram Account and Permission to Act
You keep ownership and control of your Instagram account. You give us limited, revocable permission to access the account and perform the engagement actions included in your plan and approved through onboarding or later written instructions.
To deliver the Services, we may need your Instagram username, password, two-factor authentication approval, backup code, or access through an Instagram or Meta shared-access feature. Where a shared-access feature is practical, we may ask you to use it instead of sharing a password. We may allow trained employees or contractors who are subject to confidentiality and access controls to access the account only as needed to deliver the Services.
You must promptly tell us about suspected unauthorized access, security incidents, password changes, login challenges, action blocks, or messages from Instagram that could affect the Services. If access is unavailable because you have not completed onboarding, approved a login, supplied current credentials, or resolved an account issue, we may pause the Services. Customer-caused delays do not automatically extend a trial or billing period unless we agree otherwise in writing.
When the Services end, our permission to access your account ends. You should remove any shared access and change the credentials that were provided to us.
Your Responsibilities
You agree that you will:
• provide accurate onboarding, billing, and contact information and keep it current;
• own the Instagram account or have the account owner’s clear permission to engage us;
• give clear and lawful targeting instructions and promptly review questions from your growth manager;
• comply with applicable law and Instagram’s and Meta’s current terms, policies, and community standards;
• not use the Services for fraud, impersonation, harassment, discrimination, infringement, unlawful content, spam, or any other illegal or abusive purpose; and
• tell us before using another growth provider, bot, automation tool, or third party that will access or perform engagement actions on the same account, because overlapping activity can cause security checks, action blocks, or inaccurate reporting.
You are responsible for your profile, posts, messages, offers, claims, and any content or instructions you provide. We may refuse instructions or suspend activity that we reasonably believe are unlawful, deceptive, abusive, unsafe, outside the purchased scope, or likely to harm users, your account, our staff, or our reputation.
Relationship with Instagram and Meta
SocialStud.io is independent of and is not affiliated with, sponsored by, endorsed by, or administered by Instagram, Facebook, or Meta. Instagram and related names and marks belong to their respective owners.
Instagram is a third-party platform that we do not control. Meta may change its features, rules, algorithms, login systems, action limits, or enforcement at any time. Even human activity may trigger login checks, temporary limits, action blocks, reduced reach, suspension, or other account restrictions. We take reasonable care when delivering the Services, but we cannot promise that Instagram will never restrict, suspend, or otherwise affect your account.
We are not responsible for a decision made solely by Instagram or Meta, or for a platform outage or policy change, unless the loss was directly caused by our failure to use reasonable care and skill and liability cannot lawfully be excluded.
Free Trial
Unless the checkout page clearly states otherwise, an eligible new customer receives a 10-day free trial. A valid payment method is required. The trial starts when checkout is completed, and the exact end time is shown in the checkout confirmation or subscription record.
You must complete onboarding and provide any required account access for us to begin work. A delay caused by incomplete onboarding or unavailable account access does not automatically extend the trial.
If you do not cancel before the trial ends, the subscription automatically converts to the paid plan you selected, and we charge the payment method on file. You can cancel during the trial from the available subscription-management page or by emailing hello@socialstud.io. If cancellation is received before the trial expires, you will not be charged for the next subscription period.
Trials are limited to one per person, business, Instagram account, and payment method unless we approve otherwise. We may end or refuse a trial where we reasonably identify abuse, duplicate trials, fraud, or a material breach of these Terms.
Prices, Billing, and Automatic Renewal
Prices, billing frequency, currency, included Services, and any applicable discounts are shown at checkout. Taxes may be added where required by law. Monthly plans are billed monthly in advance. Annual plans are billed annually in advance.
Subscriptions renew automatically at the end of each billing period until cancelled. By starting a subscription, you authorize us and our payment provider to charge the payment method on file for the recurring subscription price, applicable taxes, and any additional Services you separately approve.
If a payment fails, we may retry the payment and may pause the Services until payment is received. You remain responsible for amounts properly due before cancellation.
We may change prices for future billing periods. We will give reasonable advance notice of a price increase. A price change will not affect a billing period already paid for. If you do not accept the new price, you may cancel before it takes effect.
Plan upgrades may take effect immediately and may be charged on a prorated basis. Unless otherwise stated, downgrades take effect at the next renewal.
Cancellation
You may cancel at any time through the subscription-management option made available to you or by emailing hello@socialstud.io. A trial cancellation takes effect before the first paid charge if we receive it before the trial expiry shown in your subscription record.
For a paid subscription, cancellation normally takes effect at the end of the current paid billing period. You may continue receiving the paid Services until that date, and you will not be charged again. Cancellation does not by itself create a right to a refund for a period already paid for, except under the 30-day guarantee below or where applicable law requires otherwise.
30-Day Money-Back Guarantee and Refunds
If you decide that SocialStud.io is not the right fit, you may request a full refund of your first paid subscription charge within 30 calendar days after that charge. No explanation is required. This guarantee applies once per customer, business, and Instagram account and does not permit repeated trials or refund claims under different accounts.
We will also correct duplicate charges, billing errors, and other payments taken without proper authorization after we verify the issue. After the 30-day guarantee period, subscription payments and partial billing periods are non-refundable unless the checkout offer says otherwise or applicable law requires a refund.
Request a refund from your account manager or email hello@socialstud.io with enough information to identify the subscription. Approved refunds are sent to the original payment method, normally within five business days. Your bank or card provider may take additional time to display the refund.
If a specific promotion or checkout page gives you more favorable refund rights than this section, the more favorable offer applies to that purchase. If these Terms conflict with a separate Refund Policy on our website, this section controls.
Consumer Right of Withdrawal
If you are a consumer in the European Union, the European Economic Area, or another country that gives you a mandatory cooling-off right, you may have the right to withdraw from a distance service contract within 14 days after the contract is concluded, without giving a reason.
By completing onboarding and asking us to start work during that period, you expressly request that the Services begin before the withdrawal period ends. If you exercise a statutory withdrawal right after performance has begun, we may be entitled to charge a proportionate amount for Services already supplied, but only where applicable law allows it. Our 30-day money-back guarantee still applies where it is more favorable to you.
To withdraw, use any online withdrawal function we make available or send an unambiguous statement to hello@socialstud.io before the deadline. You may use the model notice at the end of these Terms, but you do not have to use that exact wording. Nothing in these Terms limits any mandatory consumer right.
Service Availability, Pauses, and Changes
We aim to provide the Services consistently, but we do not promise uninterrupted or error-free availability. Work may be paused or reduced because of Instagram limits, outages, security checks, account restrictions, holidays, staff absence, technical maintenance, force majeure, or information or access we reasonably need from you.
If we cannot provide a material part of the paid Services for reasons within our control, we will use reasonable efforts to restore the Services and may offer an extension, service credit, partial refund, or another appropriate remedy. This does not limit any remedy required by law.
We may improve or change non-essential features and workflows. We will notify you before a change that materially reduces the core paid Service during a current billing period.
Suspension and Termination
We may pause or terminate the Services if you do not pay an amount properly due, materially breach these Terms, provide unauthorized account access, use the Services unlawfully or abusively, create a security risk, refuse to resolve an account issue that prevents delivery, or expose us or others to material legal or platform risk. Where practical, we will explain the issue and give you a reasonable opportunity to correct it.
We may also terminate a subscription for business or operational reasons by giving reasonable notice. If we end a prepaid subscription without your material breach, we will refund the unused portion of the prepaid period unless applicable law requires a different remedy.
Sections that, by their nature, should continue after termination, including payment obligations already incurred, intellectual property, confidentiality, liability, governing law, and dispute provisions, remain in effect.
Privacy, Credentials, and Confidentiality
We process personal data and account credentials as described in our Privacy Policy at https://socialstud.io/privacy-policy/. The Privacy Policy forms part of these Terms.
Each party must use reasonable care to protect the other party’s non-public information and use it only for the Services or the administration of the agreement. This obligation does not apply to information that is public through no breach, was already lawfully known, is independently developed, or must be disclosed by law.
We may use employees, account managers, and contractors to deliver the Services. We remain responsible for requiring them to handle customer access and confidential information only for authorized purposes and subject to appropriate confidentiality obligations.
Intellectual Property
You retain all rights in your Instagram account, brand, content, and materials. You give us only the limited permission needed to view and use those materials to deliver the Services and to follow your lawful instructions.
We retain all rights in the SocialStud.io website, brand, methods, templates, training materials, software, processes, and general know-how. Unless we agree otherwise, you may use reports and recommendations created specifically for your account for your own personal or business purposes, but you may not resell, copy, scrape, reverse engineer, or commercially exploit our website, internal systems, or proprietary materials.
Our Responsibility
We will provide the Services with reasonable care and skill. Other than rights and warranties that cannot lawfully be excluded, the Services are provided without a promise that they will meet every expectation, be available at all times, or produce a particular result.
For consumers
If you use the Services as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, business loss, or loss caused by your actions, another provider, Instagram or Meta, or an event outside our reasonable control. Your mandatory consumer rights remain unaffected.
For business customers
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, business, opportunity, goodwill, or data. Our total liability arising from the Services is limited to the fees you paid us during the three months immediately before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, intentional misconduct, gross negligence where it cannot be limited, or any liability or consumer remedy that cannot lawfully be excluded or limited.
Events Outside Our Control
Neither party is responsible for delay or failure caused by an event outside its reasonable control, including major platform outages, government action, internet or hosting failure, cyberattack not caused by a failure to use reasonable security, natural disaster, war, civil disorder, labor disruption, or widespread payment-system failure. The affected party must take reasonable steps to reduce the impact and resume performance.
Changes to These Terms
We may update these Terms to reflect changes in the Services, law, security, payment arrangements, or business operations. The effective date appears at the top. We will provide reasonable notice of a material change that affects an active paid subscription. A material change will apply from the stated date and will not retroactively remove rights already earned.
If you do not accept a material change, you may cancel before it takes effect. Continued use of the Services after the effective date means you accept the updated Terms, subject to mandatory law.
Complaints and Disputes
Please first send any complaint to hello@socialstud.io and explain the issue and the remedy you want. We will review consumer complaints free of charge and provide a reasoned written response within 14 calendar days where Lithuanian consumer law requires it.
Governing Law and Courts
These Terms are governed by the laws of the Republic of Lithuania. If you are a consumer, you also retain the protection of mandatory consumer laws in the country where you habitually live, and you may bring a claim in any court available to you under mandatory law.
If you use the Services for business purposes, the courts of Vilnius, Lithuania, have exclusive jurisdiction over disputes arising from these Terms or the Services, unless the parties agree otherwise in writing.
General Terms
These Terms, the Privacy Policy, the applicable checkout or order confirmation, and any written custom proposal form the entire agreement about the Services. They replace earlier discussions or statements about the same subject, but they do not cancel a specific written promise made to you at checkout.
If any provision is found unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue. A delay in enforcing a right is not a waiver of that right.
You may not transfer your subscription or account rights without our written consent. We may transfer our rights and obligations as part of a genuine business transfer or restructuring, provided this does not reduce your rights. We may send notices electronically to the email address linked to your subscription.
The English version of these Terms governs. A translation is provided for convenience unless mandatory law requires otherwise.