We want our billing and cancellation policy to be simple and fair. If you cancel Socialstud.io, you will only be charged for the portion of the service already provided.
How billing works
Socialstud.io is a subscription service billed in advance for each billing period.
Your subscription automatically renews at the end of each billing period unless you cancel it.
You can cancel your subscription at any time by contacting us via email at hello@socialstud.io or through your dashboard.
Cancelling your subscription
You can choose to cancel in one of two ways:
Cancel at the end of your billing period.
Your service continues until the end of the period you have already paid for. Your subscription will not renew and no refund is issued for the current period.
Cancel immediately.
Your service stops when the cancellation takes effect, and we refund the unused days remaining in your current billing period.
The refund is calculated pro rata based on the actual price you paid for that billing period.
For example, if half of your paid billing period remains unused when you cancel, approximately half of the payment for that period will be refunded.
What is not refundable
Days of service that have already been provided are not refundable.
Completed billing periods are not refundable.
Socialstud.io provides a human-managed growth service, so time and work already spent on your account cannot be returned.
We also cannot guarantee a specific number of followers, likes or other results. Results vary depending on factors such as your account, niche, content, targeting and audience response.
Nothing in this policy limits any rights you may have under applicable consumer law.
Accidental or incorrect charges
If you believe you were charged incorrectly, including because of a duplicate payment or billing error, contact us as soon as possible.
If an automatic renewal was unintended, you may cancel immediately and receive a refund for the unused portion of the new billing period under the same pro rata rule described above.
How to request a refund
You can cancel through your Socialstud.io dashboard or contact our support team through our contact page.
If contacting support, include the email address associated with your account.
Approved refunds are returned to the original payment method. We normally process refunds within 5 business days, although your bank or payment provider may take additional time to make the funds available.
EU consumers
If you are a consumer in the European Union, you generally have a statutory 14-day right to withdraw from a contract entered into online.
If you expressly ask us to begin providing the service during this period and then exercise your right of withdrawal, you may be charged only for the proportion of the service already provided. The remainder will be refunded.
Nothing in this policy limits your rights under mandatory consumer protection law.
Chargebacks
If you have a problem with a payment, please contact us first so we can resolve it directly.
If a chargeback or payment dispute is opened, we may pause or terminate the service while the dispute is being investigated and may provide the payment provider or card network with information showing the subscription, cancellation history and services provided.
This does not affect any rights you have under applicable law.
Questions?
If you have any questions about billing, cancellations, or refunds, contact us at hello@socialstud.io.